Shipping policy

Shipping Policy

Effective Date: October 25, 2025
Last Updated: October 9, 2026

1. About This Policy

At Car & Moto Parts, we aim to deliver your order securely and efficiently.

This Shipping Policy explains our order processing times, shipping options, delivery estimates, shipping charges and the procedures we follow when something goes wrong in transit.

Please review this policy before placing an order. The shipping methods and charges available for your order will be displayed at checkout.

2. Processing Your Order

For in-stock items, orders are generally processed within 1–3 business days after payment has been successfully processed and the order details have been confirmed. Processing includes order verification, product checks and packaging.

Business days are Monday to Friday, excluding holidays observed by the relevant fulfilment facility or carrier. Processing time is separate from transit time; transit begins after your order is dispatched.

If we need additional information to verify your order, delivery address or selected product variant, processing may be delayed until we receive it. If a product needs extra preparation or production time, the applicable estimate is stated on the product page or communicated to you.

3. Shipping Options and Transit Times

The following estimates apply to eligible destinations and begin after dispatch:

Shipping Method	Estimated Transit Time
Standard Shipping	5–12 business days
Express Shipping	3–8 business days

For in-stock orders processed within 1–3 business days, the estimated total time from order confirmation to delivery is approximately 6–15 business days for Standard Shipping and 4–11 business days for Express Shipping.

Express Shipping reduces estimated transit time but does not automatically reduce processing or production time. Delivery estimates are not guaranteed unless we expressly offer a guaranteed delivery service, and actual times vary with destination, customs clearance, carrier capacity, holidays and other circumstances. These estimates do not limit any delivery rights or remedies available under applicable law.

4. Made-to-Order Items

Custom, personalised and made-to-order products require additional production time. Unless a different timeframe is stated on the product page or agreed with you, please allow up to 30 calendar days from confirmation of payment and any required customisation details to estimated delivery; this estimate includes production, preparation and shipping.

Standard in-stock processing and delivery estimates do not apply to these products unless expressly stated. If we learn of a material change to the estimated timeframe, we will contact you with updated information and the available options. Cancellation and return eligibility for custom or personalised products is explained in our Return & Refund Policy and remains subject to applicable law.

5. Shipping Rates and Free Shipping Thresholds

All amounts are in US dollars (USD). Shipping thresholds are calculated on the merchandise subtotal after discounts and before taxes, shipping charges, duties or other fees. The following rates apply where the corresponding method is available:

Shipping Method	Eligible Order Subtotal	Shipping Charge
Standard Shipping	Under $55.99	$6.99
Standard Shipping	$55.99 or more	Free
Express Shipping	Under $259.99	$29.99
Express Shipping	$259.99 or more	Free

Free shipping offers apply only to eligible destinations and available shipping services. Express Shipping is not available for every destination or product; the methods available for your order are shown at checkout. If a product or destination is subject to a different shipping arrangement, this will be disclosed before you complete your purchase. Free shipping does not include customs duties or import taxes unless expressly stated.

6. Where We Ship

We currently ship to eligible addresses in the United States and selected European countries. You can check whether we deliver to your location by entering your shipping address at checkout; if no shipping method is available, contact support@carmotoparts.site before placing an order.

We do not currently ship to PO boxes, APO or FPO addresses, or other military postal addresses. Please provide a complete and accurate shipping address, including any required apartment or unit number, postal code and contact details. Certain locations may have limited options or may not be serviceable; known restrictions are reflected at checkout or communicated before dispatch.

7. Customs and Import Charges

International orders may be subject to customs inspection, import duties, taxes or carrier clearance fees. Where we collect these charges at checkout they are identified in your order details; charges not collected by us may be payable to the relevant authority or carrier, unless we expressly state otherwise.

You may be asked to provide information needed for customs clearance; delays in providing it or paying applicable charges may delay delivery. Customs processing time varies and is not included as a separate guaranteed period in our delivery estimates. If a shipment is refused or returned because required customs information or charges were not provided, contact us — we will explain the available options and any applicable costs, subject to our Return & Refund Policy and applicable law.

8. Tracking Your Order

Once your order is dispatched we send a shipping confirmation email containing the available tracking information. Tracking updates may not appear immediately after the email is sent. You can follow the shipment through the carrier’s tracking system using the tracking number or link, and if your order ships in more than one package we provide tracking details for each one.

If you have not received a shipping confirmation or cannot access tracking information, contact support@carmotoparts.site with your order number.

9. Changing Your Address

If you need to change your shipping address, contact us as soon as possible after ordering. We will try to accommodate the request, but changes cannot be guaranteed once an order has entered fulfilment or been dispatched.

If an incomplete or incorrect address supplied by you causes a failed delivery or returned shipment, additional shipping charges may apply; we will explain any charges before arranging reshipment. This does not apply where the address error was ours.

10. Delivery Delays

Delivery can be affected by severe weather or natural disasters, customs inspections, public holidays and peak shipping periods, carrier disruptions, local delivery restrictions or incomplete delivery information.

If your order has not arrived within the estimated delivery window, contact support@carmotoparts.site with your order number. We will investigate the shipment and explain the next steps, which where appropriate may include contacting the carrier, arranging a replacement or issuing a refund. A delay does not remove any obligations or remedies required by applicable law.

11. Damaged, Missing or Lost Packages

Damaged on arrival. Please inspect the package and products upon delivery. If an item arrives damaged, keep the packaging where possible and contact us promptly with your order number, photographs of the damaged item, photographs of the shipping packaging and label, and a description of the issue. We will review the information and arrange an appropriate solution in line with our Return & Refund Policy and applicable law.

Marked delivered but not received. If tracking shows delivered but you cannot locate the package, check the delivery address on your order, check any safe place, reception desk, mailroom or household delivery location, then contact us so we can investigate with the carrier. A “delivered” status does not automatically resolve a delivery dispute; we review the available information.

Lost in transit. If a shipment appears lost, contact us so we can investigate and determine the appropriate replacement or refund arrangements. For consumer shipments arranged by us, we remain responsible for transit loss or damage until delivery to you or your designated recipient, subject to applicable law.

12. Returned and Undeliverable Shipments

A shipment may be returned because of an incorrect address, unsuccessful delivery attempts, failure to collect the package, customs issues or refusal of delivery. If this happens, we will contact you to discuss reshipment or any available refund.

Any deductions or additional charges will be explained and will apply only where permitted by our disclosed policies and applicable law. Refusing delivery does not replace the process for requesting a return or exercising a statutory withdrawal right — please contact us if you wish to cancel or return an order.

13. Returns, Exchanges and Policy Updates

For return eligibility, return shipping costs, exchanges and refund procedures, please review our Return & Refund Policy: https://carmotoparts.site/policies/refund-policy.

Please contact us before returning an item so we can give you the correct return instructions — the sender address on the original shipping package may not be the correct return address. Nothing in this Shipping Policy limits applicable statutory consumer rights.